Strategic Advisory Board Member

Organizational Effectiveness & Change Leadership

Hillary Ferguson is a seasoned leader with over 20 years of experience guiding operational teams and organizational initiatives across industries including healthcare, financial services, entertainment, and corporate retail. Her career spans roles in human resources, change management, and business operations, with a consistent focus on building effective teams, improving systems, and supporting organizational growth through times of change.

Throughout her career, Hillary has held key roles at organizations such as Donnelly Financial (f.k.a. RR Donnelley Financial), where she supported workforce development, performance management, and enterprise-level HR initiatives. She has also served in senior operations roles, managing cross-functional teams and implementing changes that improve service delivery and team alignment.

Her areas of expertise include:

• Team Leadership & Operations: Leading high-performing teams responsible for daily operations, administrative services, and internal coordination.
• Change Management: Supporting large-scale organizational transitions by developing communication strategies, training frameworks, and readiness plans.
• Workforce Planning: Enhancing talent strategy and execution across diverse functions and organizational structures.
• Process Improvement: Streamlining workflows and enabling team efficiency through better systems, documentation, and collaboration practices.

As a Strategic Advisory Board Member with Innovance Consulting Group, Hillary brings a grounded and people-centered perspective to operational strategy, team development, and change navigation. Her experience helps clients ensure that systems and teams are aligned to deliver consistent, high-quality outcomes in evolving business environments.